Kimberly Giardina, President, Child Welfare Training Innovations

“Bill is a knowledgable and confident trainer and coach. He quickly engages staff in the learning process and makes people feel comfortable in any setting. Bill is at his best when he is coaching. He has a unique ability to help the learner identify their needs, discover what skills they possess and can further build upon, coach them in how best to fill their knowledge or skill gap, and develop an overall action plan to improve their practice. Trainees and coachees that he has worked with always have positive feedback and want Bill to come back again.”